TheMiddleSea - Order & Shipping FAQs
1.What are the shipping fees and delivery timeline?
Shipping fees are based on the order subtotal before taxes and discounts. Delivery timelines vary by location and shipping type, with standard and expedited options available. Free shipping within the United States for orders over $75, and free global shipping for orders over $175.
2. How can I track my order?
You can track your order through your TheMiddleSea account under 'My Orders' or via a tracking number sent by email once the order ships.
3. Can I cancel or update my order?
Cancellations or updates to orders are not guaranteed and are difficult with monogrammed or engraved items.
4. My order is delayed, when will I receive it?
If delayed, customer service will update you within 24-48 hours. You may also contact them via Live Chat, email.
5. What does in-stock, shipping later, and made-to-order mean?
In-stock items ship quickly while made-to-order and shipping later items have longer processing times due to their unique production schedules.
6. Where do you ship to?
TheMiddleSea ships to many countries globally, excluding PO boxes, parcel lockers, and freight forwarding addresses.
TheMiddleSea Membership FAQs:
1. What do I need to know before signing up for TheMiddleSea membership??
It is a free membership program with benefits like priority sale access, exclusive products, a birthday treat, and free shipping every Monday.
2. How do I sign up for TheMiddleSea membership?
Sign up online with your name and email. Accept the Terms & Conditions to access new perks.
3. How much does membership cost?
Our membership is free and includes all perks at no cost.
4. How long is my membership valid?
Your membership remains valid unless you decide to delete your account. Terms and perks may change.
5. What perks are included in TheMiddleSea membership?
Perks include priority sale access, exclusive products, birthday styling session, free shipping on Mondays, and more.
6. Where can I find my TheMiddleSea membership perks?
View your perks under 'My Account' in the website after signing in.
7. When can I start using my TheMiddleSea membership perks?
Access your perks immediately upon signing up and accepting the Terms & Conditions.
8. How do I reset my password?
Reset your password via the sign-in page on TheMiddleSea website by verifying your email.
9. What is the Return Policy for exclusive TheMiddleSea membership products?
Refer to TheMiddleSea standard Return & Exchanges policy.
10. Do I need to enter a promo code to use the free shipping?
No promo code needed; it's automatically applied to orders.
11. Are there any exclusions or minimum order requirements for free shipping?
Free shipping within the United States for orders over $75, and free global shipping for orders over $175.
TheMiddleSea - Payment FAQs:
1. What payment methods do you accept?
TheMiddleSea accepts Visa, Mastercard, American Express, Paypal, Apple Pay and TheMiddleSea gift cards.
2. How are refunds processed?
Refunds are processed to the original payment method. For credit cards and PayPal, it takes about 5-10 business days.
3. Will I be charged duties, taxes, and any other fees?
In the US and Canada, duties are included and taxes are applied at checkout. In other regions like the UK and Australia, import taxes and duties are included in the product price.
4. How do discount codes work?
Enter the discount code at checkout. Only one discount may be applied per order, and they cannot be combined with other promotions.
Mejuri - Gifting FAQs:
1. Do you offer gift cards?
TheMiddleSea offers both physical and digital gift cards. These cards are non-refundable and must be purchased from TheMiddleSea directly to be valid.
2. How do I redeem my gift card?
Gift cards can be redeemed during checkout by entering the code from the card. The value will be deducted from your order total, and any remaining balance can be seen in your TheMiddleSea profile.
3. Do you offer discreet packaging?
Currently, TheMiddleSea does not offer discreet packaging. All parcels are shipped in standard TheMiddleSea packaging.
4. Can I have my order gift-wrapped with a gift receipt?
Every item from TheMiddleSea is packaged like a unwrapping gift, whether it’s for yourself or someone else.
TheMiddleSea - Returns and Exchanges FAQs:
1. What is the return policy?
TheMiddleSea offers 30-day returns for several countries with specific fees. Items must be in original condition, and certain items like engraved products or earrings used in piercings are non-returnable.
2. How do I return my online purchase?
Returns for online purchases can be initiated via your TheMiddleSea account or through a returns link provided for specific countries.
3. What is the return shipping fee?
Return shipping is free in some countries; however, a fee applies for Europe and other international locations.
4. When will I receive my refund?
Online returns are processed within 7 business days, and refunds can take up to 10 business days to appear after processing.
5. What is the exchange policy?
Exchanges can be made at retail locations within 30 days, subject to the same conditions as returns.
6. Can I return a gift?
Gifts can be returned for store credit within 30 days, provided they meet the return conditions.
7. How much is the return shipping fee?
Return shipping fees vary by location, with specific rates for the EU and other international destinations.
TheMiddleSea - Product Information FAQs:
1. How do I determine ring size?
Use existing rings with a perfect fit to measure internal diameter and cross-reference with TheMiddleSea sizing chart.
2. Can I order a custom piece?
Custom designs aren't available; however, TheMiddleSea regularly releases new products that may match your preferences.
3. Do prices ever change?
Prices may fluctuate due to factors like global supply chain disruptions, inflation, and raw material costs.